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Frequently Asked Questions

FAQ

What is the primary focus of the Surgical Shop?

The Surgical Shop is a trusted medical supply provider offering expert fittings, product education, and full-service insurance assistance. We help customers find medical products that provide comfort, relief, and support through maternity, postpartum recovery, illness, injury, or surgery.

Do I need to make an appointment at the Surgical Shop to be fitted?

No appointment is necessary. Simply walk into one of our store locations for a private consultation and fitting. Virtual and phone consultations are also available. If you prefer making an in-store appointment, you can do so at the following store locations: Williamsburg and Lakewood (S. Bell Ave).

Where are you located?

We ship nationwide and proudly serve multiple communities with store locations in Monsey, NY, Monroe, NY, Williamsburg, NY and Lakewood, NJ.

Do you offer virtual fittings or phone consultations?

Yes, our trained specialists will guide you by phone, help you take accurate measurements, and recommend the right products for your needs.

What types of products do you offer?

We carry a wide range of medically recommended products, including:

  • Compression Stockings
  • Wrist and Knee Supports
  • Breast Pumps & Accessories
  • Maternity & Postpartum support
What makes our fittings unique?

Our fittings are performed by trained specialists who take precise measurements, review multiple styles and brand options, and help ensure your product fits comfortably and performs properly.

Can you help me choose the right product?

Absolutely. Whether you're overwhelmed by compression stocking options or confused by breast pump choices, our team provides personalized recommendations focused on comfort, needs, and effectiveness.

What kind of maternity and postpartum support do you offer?

We help new and expecting mothers choose the right products, from compression garments and abdominal belts to pelvic support, ensuring comfort, proper fit, and ease of use.

What types of breast pumps and accessories do you offer?

We carry a full range of breast pumps and accessories, including both electric and manual models. Our double electric pumps are lightweight and designed for maximum speed and efficiency. We also sell hands-free kits, enabling easy pumping. We stock trusted brands such as Medela, Spectra, Motif, Zomee, Pumpables, and BabyBuddha.

Do you accept insurance?

Yes, we work with many NY and NJ insurance providers and can verify coverage on your behalf. We provide comprehensive insurance management, verifying eligibility, submitting paperwork, and securing approvals, enabling you to receive your product stress-free.

Do I need a prescription?

Yes, to receive insurance coverage, a prescription is required. We are happy to coordinate with your physician's office to obtain the necessary prescription or paperwork.

What if my insurance doesn't cover the product I need?

We will review all options with you, as most products are still available for purchase. Our team will guide you to the best product within your budget.

What shipping options do you offer?

We offer free delivery and quick shipping (shipped within 3 business days) on many items. (Please note: Delivery times and shipping speeds vary depending on your location.)

Can I pick up my order in-store?

Absolutely! You can place an order for in-store pickup at any of our locations.

Do you ship nationwide?

Yes. We proudly serve customers across the country.

What is your return policy?

Products may be returned within 7 days of the delivery date if they are unworn, in original packaging, and accompanied by proof of purchase.

What is your exchange policy?

Products may be exchanged within 14 days of the delivery date. We'll work with you to find the right product, size, or style.

What if my product doesn't fit properly?

Your comfort is our priority. Visit us in person or contact us by phone. We'll reassess your sizing and help you find the best product.

How can I speak with someone for additional assistance?

Call us at 800-301-1499 or email insurance@surgicalshopusa.com for questions, product guidance, or insurance support.